Last updated: October 6, 2026

Delivery area and cost

We offer free standard shipping to Canada, with no minimum order value. Delivery availability for your address is confirmed at checkout. Prices and order totals are displayed in Canadian dollars (CAD).

Where your order ships from

Orders are dispatched from our suppliers' warehouses in Asia. We do not hold out our registered US address as Canadian warehouse stock or a collection point. Items in the same order may be sent in separate parcels; this does not add a standard shipping charge.

Processing and delivery estimates

• Processing: normally 24–48 hours. Orders placed late on Friday, on weekends or on holidays may begin processing on the next business day.
• Transit: approximately 8–12 business days after dispatch.

Please allow both the processing period and the transit period when planning your purchase. Business days exclude weekends and public holidays. These estimates are not guaranteed arrival dates. Customs checks, severe weather and carrier disruption may affect transit. An estimate does not remove any delivery commitment in your order or your rights under applicable law.

Tracking and delivery carriers

After dispatch, we provide a tracking number and link. The tracking information identifies the carrier and any Canadian delivery partner. Please allow time for the first scan to appear. Visit Track your order or contact info@agnes-vancouver.com with your order number if you need help.

Taxes, duties and other charges

Any applicable sales taxes and the final amount payable are shown at checkout before payment. Our supplier covers import duties and import charges for delivery to Canada. If a carrier requests an unexpected import payment, contact us before paying and send the notice so we can investigate and resolve it. We do not add an undisclosed mandatory shipping or handling fee after checkout.

Incorrect addresses or changes

Check your delivery address, selected items and contact details before submitting an order. Email us promptly if anything needs correcting. We will check whether the change is still possible; a parcel already dispatched may not be reroutable. We will explain any proposed charge before asking you to agree to it.

Delayed, missing, damaged or incorrect deliveries

If the estimated delivery period has passed, tracking is not progressing, a parcel is marked delivered but cannot be found, or an item arrives damaged or incorrect, contact us with the order number and details. Photographs can help where relevant. We will investigate with the fulfilment provider and carrier and arrange the appropriate remedy. You can raise the issue with us directly; a carrier investigation does not suspend a mandatory refund or cancellation deadline.

Cancellation and consumer rights

Your province or territory may provide cancellation rights when goods are not delivered on time, required information is missing or a contract copy is not supplied. These rights are separate from our voluntary 30-day return policy. See Order Help and Cancellations and our Returns and Refunds Policy. Where the law requires a refund, we follow its deadlines and cost rules.

Agnes Vancouver is an online retail brand operated by Polaris Enterprises Group LLC. Registered business address: 30 N Gould St Ste R, Sheridan, WY 82801, USA. This is not a retail store, Canadian warehouse or return address. Contact: info@agnes-vancouver.com.